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Website Assistance

Do you require some assistance navigating our website? We have created a list of videos, aimed to help users get the most out of the services we offer.
If none of these fit your specific requirement, please feel free to contact us directly or organise a time to have a walkthrough.

Selecting product weights


How to select different weights.
When ordering, there are two ways you can do this. Either navigate to a selected collection and choose your product, select the condition and the appropriate sizing.
Or navigate and click on the product tile and select your condition & size from here.

Ordering empty tea tins


How to order empty tin teas to store your selected teas & tisanes.

Live assistance


How to recieve quick live assistance.
If you have any questions or need any guidance navigating the website, you can access this through our live assistance pop up on the bottom right hand side, otherwise click through to our Live Assistance page to reach out to our customer service team.

Corporate giftings


How to order corporate gifts for your business.
If you scroll down to the bottom of the home page, under services, click on corporate gifts and fill out some information. Once submitted, someone from our customer experience team will be in contact to come up with a tailored solution just for you.