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WHOLESALE

    • When will my order be shipped?
      • Order received before 11am will leave the same day and those received after 11am leave the following business day. Orders placed on Friday after 11am, or on the weekend, will be shipped on the following Monday.

        Business days include Monday-Friday only

    • How can I track my order?
      • Tracking details for your online order will be included in your 'order dispatched' email. This is generally sent 1 – 2 business days after you place your order. If you’ve received your order confirmation, but have not received an email after two business days, please let our customer team know.

    • What if my order hasn't arrived in the estimated time?
      • Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.

        If you believe your order is outside the specified time range of delivery please contact us directly.

    • Who will ship my order?
      • All shipments nationwide are sent via FedEx.

    • How can I track my parcel with FedEx?
      • 1. Check your shipping confirmation email. 2. Click on the FedEx link and enter the consignment number

        If you have been through these processes and still cannot locate your parcel, please email us at contactus@somage.com or call 888-766-2439.

    • Is shipping free?
      • Complimentary shipping is provided on all orders over $50, nationwide.