Order received before 11am will leave the same day and those received after 11am leave the following business day. Orders placed on Friday after 11am, or on the weekend, will be shipped on the following Monday.
Business days include Monday-Friday only
Tracking details for your online order will be included in your 'order dispatched' email. This is generally sent 1 – 2 business days after you place your order. If you’ve received your order confirmation, but have not received an email after two business days, please let our customer team know.
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.
For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday. If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel. If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel. Please also check your confirmation email to confirm your delivery address was correct.
Your parcel will be sent via Australia Post (eParcel and Express) or Star Track.
1. You'll find your tracking number under "Consignment Number" in the PDF document attached to your shipment confirmation email.
2. Enter this tracking number here
For parcel enquiries you can contact Australia Post directly on 137 678 137 678 If you have been through these processes and still cannot locate your parcel, please email us at firstname.lastname@example.org or call 1300 766 243.
1. You'll find your job number in an email titled "StarTrack Courier - Pickup Confirmation" sent from Australia Post.
2. Enter this job number here and select the state as VIC.
If you have been through these processes and still cannot locate your parcel, please email us at email@example.com or call 1300 766 243.
Complimentary shipping is provided on all orders over $50, Australia wide.